Shipping policy

 

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Last updated: 04 September 2025

We aim to get the right parts to you quickly and safely. This page explains how we process, ship and deliver orders placed on runautoparts.com.au.

Where we ship

  • Australia-wide and New Zealand.
  • PO Boxes / Parcel Lockers: available via Australia Post. Couriers require a street address.

Shipping rates

  • Shipping is calculated at checkout based on destination, weight/size and service level. The exact amount is shown before you pay.
  • Melbourne customers: standard delivery starts at $5 for eligible orders/addresses.
  • Bulky, heavy or remote deliveries may attract carrier surcharges. Any surcharge will be shown at checkout.

Processing & dispatch

  • “Ships In” on product pages is the indicative time to leave our warehouse. It does not include transit time to your address. “Today” means the product ships the same business day if ordered before 11 am AET.
  • If your order contains multiple items, we may ship from different locations to speed up delivery. You’ll receive separate tracking where applicable.

Carriers & services

  • We use trusted carriers (e.g., Australia Post and national couriers). Service options are shown at checkout. Please reach out to our customer service team if there is a particular carrier that you prefer and we will do our best to accommodate it.
  • Regional/remote areas and road-transport-only items (e.g., certain aerosols/fluids) may take longer.

Tracking & delivery updates

  • We email tracking details when your order ships so you can follow progress online.
  • Where multiple parcels are sent, they may arrive at different times.

Authority to Leave (ATL)

If you select Authority to Leave, you authorise the driver to leave the parcel in a safe place at your address.

  • Risk passes on delivery once the carrier records a delivery scan (and photo where available).
  • After that point, loss, theft or damage is not the responsibility of Run Auto Parts or the carrier.
  • If the location is deemed unsafe, the parcel may be carded to a collection point instead.

Missed deliveries & address issues

  • If a signature is required and nobody is available, the parcel may be carded for collection or scheduled for re-delivery.
  • Please check your address carefully. Re-delivery, redirection or address correction fees charged by the carrier may be passed on.
  • Parcels returned to sender due to incorrect address or non-collection can be re-shipped once received back; additional shipping charges may apply.

Order changes & cancellations

  • We start preparing orders quickly. If you need to change or cancel, please contact us immediately. Once packed or shipped, we may not be able to amend the order.

General

  • Items are shipped to the address supplied by you. If the address is incorrect, Run Auto Parts will not refund you for the items.
  • Run Auto Parts may decline or cancel an order if we are unable to supply the goods; any payment will be refunded.
  • For multiple-item orders, we ship when all items are available unless otherwise agreed.
  • Anyone at your nominated delivery address is presumed authorised to receive the goods.

Delivery timeframes are estimates and not guarantees. Public holidays, carrier delays and remote locations can extend delivery times.